Navigate Ventures is pleased to announce our investment in Operative Intelligence, the
leading AI-based enterprise platform for contact/call center management.
Operative Intelligence aims to help contact centers unlock the potential of every human interaction. By truly understanding
customer needs and demands, contact centers can improve customer experiences faster and at scale, providing operational
efficiency, improved margins, better customer retention, and organic growth.
The idea for Operative Intelligence began in a call center over a decade ago when the co-founder, James Iansek, developed a way to identify the root cause reasons why customers were calling
and used these insights to improve customer NPS by 5x. In 2019, the co-founders saw an opportunity to bring this intelligence to contact centers globally by pairing deep domain expertise with industry-first technology and the latest AI tools, solving a decades-long industry problem.
Operative Intelligence is co-founded and led by industry veterans with deep domain expertise and AI knowledge, Peter Iansek and James Iansek. Peter Iansek is a results-driven leader with a background spanning various industries. His journey from a frontline call center agent to building and scaling technology companies reflects a commitment to excellence, innovation, and shaping the future of customer service.
James Iansek is a seasoned professional with over two decades of experience in customer service and contact centers. His innovative approach and dedication have led to breakthroughs in the field, enhancing customer experiences and driving business growth.
“Working with Navigate Ventures has been an excellent experience. From our first meeting, their commitment to understanding our vision at Operative Intelligence and their insightful approach to growth stood out immediately. They bring a sharp strategic perspective combined with a deep understanding of the technology landscape, which aligns perfectly with our goals. We’re excited about the potential for this partnership and feel confident that Navigate Ventures will be a strong ally as we continue to scale our impact in conversation intelligence. I look forward to the journey ahead.” – Peter Iansek, CEO & Co-Founder.
Co-investors include Wonder Ventures and Bonfire Ventures.
I am pleased to welcome Operative Intelligence to our family of portfolio companies.
Ivan Nikkhoo, Managing Partner, Navigate Ventures