The telecom industry faces a crucial need to improve customer experience (CX) as organizations industry-wide consistently receive poor marks. In this podcast, UneeQ Founder and CEO Danny Tomsett discusses ways AI Digital Humans can improve CX by engaging in lifelike conversations at scale and in real-time across various touchpoints and communication channels along the customer journey.
“This technology is particularly effective in addressing the emotional needs of a customer,” Tomsett says. “If you’re going to make a purchasing decision, it’s not all logic. There are emotions like intimidation or doubt and addressing those is crucial so that people feel confident to make the right decision based on information that it’s been personalized to them.”
About UneeQ
UneeQ is a global leader in digital human technology, providing lifelike and emotionally intelligent AI-powered virtual beings for businesses seeking to elevate customer experiences. UneeQ’s platform enables organizations to create highly personalized interactions that drive engagement, foster trust, and deliver exceptional value.
Podcast: Play in new window | Download (214.6MB)
Source Article: https://telecomreseller.com/2024/12/18/ai-digital-humans-can-improve-cx-uneeq-podcast/